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Guy Dangerfield is head of strategy at Transport Focus, the independent consumer watchdog representing the interests of those who use Britain’s railways; buses, coaches and trams in England outside London; and motorways and major ‘A’ roads in England. Guy has been with Transport Focus and its predecessor organisations since 1998 and leads the watchdog’s work to improve the passenger and road user experience when journeys are disrupted, including by engineering works and roadworks. He has overall responsibility for Transport Focus’s work on behalf of those using Highways England’s roads and is responsible for highlighting rail and road user requirements as plans for each five year funding period are developed. He has previously led the watchdog’s work to reduce the impact of delays and disruption on bus passengers, to improve the transparency of train performance information and to highlight passenger frustration with rail fares and ticketing.