7th Annual (2019)

Consultation and Stakeholder Engagement for Infrastructure

Tuesday 18 June 2019

Programme

Download
08:45
Registration and refreshments
09:30
Chair’s opening remarks
Rhion Jones
Founder, Board Member
The Consultation Institute
09:40
The trends and challenges facing the delivery of successful consultation and engagement
  • Securing political support for new infrastructure
  • Public perception and trust in the consultation process
  • Use of digital and the speed of information sharing
  • Defining communities
Ruth Shepherd
Institute Associate
The Consultation Institute
10:05
Designing the consultation strategy for your project: balancing legal requirements and public expectation
  • What level of consultation is required for different types of consultation
  • Designing your consultation strategy - how many rounds of consultation are needed? Achieving the balance between formal and informal consultation
  • Public expectations of the level of consultation and engagement needed vs legal requirements
Liz Dunn
Partner
Burges Salmon
10:30
Successfully identifying key ongoing issues early in consultation
  • Running early engagement with smaller teams – conducting consultation with limited resources and budget
  • Ensuring consistent engagement and project messaging at different stages of project development
  • Using consultation at the business case stage
  • The value and benefit of early engagement
10:55
Morning refreshments
11:25
Conducting consultation and engagement as part of the wider project development
  • Understanding that consultation doesn’t exist in isolation and how it fits with project development
  • Working with different teams and coordinating timelines
  • Consultation and the influence on project design
  • Identifying who to consult with and when
11:55
Using digital tools in consultation: the role of social media and online consultation
  • Using social media for consultation
  • How and when to use digital engagement
  • Innovations in technology and the impact on consultation
  • Planning long term engagement strategies and predicting the evolving role of digital consultation
12:25
Networking lunch
13:25
Successfully demonstrating your project to the public
  • How to explain and showcase your project to the public
  • Describing complex projects during consultation
  • How to explain what can, and cannot be, influenced by consultation
13:55
Planning an on-going engagement strategy: engaging throughout the projects lifespan
  • How to maintain relationships across different phases of the project development
  • Different messaging throughout the project lifespan
  • Maintaining engagement during construction and project delivery
Tim Holmes
Director
Holmes Group Consulting
14:25
Afternoon refreshments
14:55
How to record and demonstrate your consultation and engagement - the importance of recording and storing data correctly
  • What CRM systems are available?
  • How can engagement be recorded?
  • Managing data and ensuring GDPR compliance
  • Demonstrating and reporting the engagement undertaken
Lucy Pegler
Senior Associate
Burges Salmon
15:25
Designing consultation strategies for projects of different scales
  • Learning from the engagement of projects of different size, complexities and facing different challenges
15:55
PANEL: Lessons learnt from consultation and applying to these to future projects
  • Challenges faced during consultation
  • Learnings that can be applied to the future
Julie King
Community Engagement Director
HS2
16:25
Chair’s closing remarks
16:30
Close of conference and networking drinks

*All sessions include a short Q and A.*