7th Annual (2019)

Consultation and Stakeholder Engagement for Infrastructure

Tuesday 18 June 2019


Registration and refreshments
Chair’s opening remarks
Rhion Jones
Founder, Board Member
The Consultation Institute
The trends and challenges facing the delivery of successful consultation and engagement
  • Securing political support for new infrastructure
  • Public perception and trust in the consultation process
  • Use of digital and the speed of information sharing
  • Defining communities
Ruth Shepherd
Institute Associate
The Consultation Institute
Designing the consultation strategy for your project: balancing legal requirements and public expectation
  • What level of consultation is required for different types of consultation
  • Designing your consultation strategy - how many rounds of consultation are needed? Achieving the balance between formal and informal consultation
  • Public expectations of the level of consultation and engagement needed vs legal requirements
Liz Dunn
Burges Salmon
Successfully identifying key ongoing issues early in consultation
  • Running early engagement with smaller teams – conducting consultation with limited resources and budget
  • Ensuring consistent engagement and project messaging at different stages of project development
  • Using consultation at the business case stage
  • The value and benefit of early engagement
Morning refreshments
Conducting consultation and engagement as part of the wider project development
  • Understanding that consultation doesn’t exist in isolation and how it fits with project development
  • Working with different teams and coordinating timelines
  • Consultation and the influence on project design
  • Identifying who to consult with and when
Using digital tools in consultation: the role of social media and online consultation
  • Using social media for consultation
  • How and when to use digital engagement
  • Innovations in technology and the impact on consultation
  • Planning long term engagement strategies and predicting the evolving role of digital consultation
Networking lunch
Successfully demonstrating your project to the public
  • How to explain and showcase your project to the public
  • Describing complex projects during consultation
  • How to explain what can, and cannot be, influenced by consultation
Planning an on-going engagement strategy: engaging throughout the projects lifespan
  • How to maintain relationships across different phases of the project development
  • Different messaging throughout the project lifespan
  • Maintaining engagement during construction and project delivery
Tim Holmes
Holmes Group Consulting
Afternoon refreshments
How to record and demonstrate your consultation and engagement - the importance of recording and storing data correctly
  • What CRM systems are available?
  • How can engagement be recorded?
  • Managing data and ensuring GDPR compliance
  • Demonstrating and reporting the engagement undertaken
Lucy Pegler
Senior Associate
Burges Salmon
Designing consultation strategies for projects of different scales
  • Learning from the engagement of projects of different size, complexities and facing different challenges
PANEL: Lessons learnt from consultation and applying to these to future projects
  • Challenges faced during consultation
  • Learnings that can be applied to the future
Julie King
Community Engagement Director
Chair’s closing remarks
Close of conference and networking drinks

*All sessions include a short Q and A.*